IT Business Analyst
18 hours ago
As an IT Business Analyst - HR Systems Specialist at Boston Consulting Group, you will play a critical role in streamlining HR IT operations and driving process improvements. Your expertise in HRIS systems, combined with your analytical skills, will enable you to identify areas for enhancement and implement solutions that drive efficiency and effectiveness.
Your Key Responsibilities
- Manage incoming inquiries from end users around the world to help them complete business requirements
- Serve as a subject matter expert in HR IT, collaborating with IT HR Operations and L3 teams to identify solutions to redundant processes and create efficiencies where needed
- Drive process improvements and advocate for the integration of automation and GEN AI tools to enhance efficiency, reduce manual tasks, and meet or exceed service level agreements (SLAs) and customer satisfaction (CSAT) metrics
- Perform other duties as assigned and as required to ensure the success of the team, HR Product Portfolio, and the rest of the BCG community
About Boston Consulting Group
BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society.
What You'll Bring
- At least 2 years of experience supporting an HRIS system within a large, highly matrixed, and global organization
- Strong preference for candidates with experience in Workday, especially modules like Reporting, Security, and Core HR. Workday certifications are also highly recommended
- A willingness to learn and master additional IT processes related to learning, mobility, staffing, and recruiting
- Experience in a fast-paced IT support role, managing service requests via IT Support tickets
- Expertise in analyzing data from ServiceNow dashboards or other ITSM tools and suggesting trends to drive IT strategy
What You'll Work With
A diverse team of HR IT L2 ops, consisting of FTEs and contingent workers, many of whom are remote. You will also work with business analysts, product owners, chapter leads, and members of the HR IT L3 teams, as well as a broader range of stakeholders within the BCG community.
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