Climbing Wall Operations Manager

4 weeks ago

Notre Dame IN USA, United States University of Notre Dame Full time
Climbing Wall Program Coordinator

Job Summary:

The Climbing Wall Program Coordinator is responsible for the daily logistical operations and management of an indoor, thirty-eight-foot vertical climbing wall and bouldering area. This position requires experience supervising a climbing facility and possessing instructor-level skills and certifications.

Key Responsibilities:
  • Recruit, onboard, and supervise 30+ climbing wall attendants.
  • Develop curriculum and execute monthly staff meetings that include, but aren't limited to, the following topics: belay technique, route setting, wall maintenance, emergency response, and customer service.
  • Determine employee schedules, monitor schedules for accuracy and adequate supervision, adjust schedules based on area needs and budget, and approve bi-weekly payroll.
  • Regularly evaluate staff, test staff for proficiency in their job skills, and provide timely feedback both globally and individually.
  • Update and maintain the employee database, including training records and safety certifications.
  • Serve as a mentor and role model to student staff about performance expectations, professional development, and student staff leadership.
  • Ensure that the Climbing and Bouldering Wall is well-maintained, clean, and safe for patrons and staff.
  • Develop and enforce both employee and facility policies and procedures.
  • Assist climbers and provide feedback utilizing climbing-specific technical advice (e.g. body positioning and movements); create a welcoming atmosphere for all users.
  • Develop and lead skill assessment, climbing and bouldering wall orientations, classes, and special events (e.g., Gravity Fest Annual Bouldering Competition, Belay Clinics, etc.).
  • Teach a diverse participant population.
  • Act as a liaison between RecSports and groups that utilize the facility.
  • Coordinate and supervise setting and stripping routes, repairing t-nuts, removing broken holds, replacing torn or missing tape/tags, cleaning holds, and inspecting equipment both on the ground and at height.
  • Ensure the safety of route-setting procedures and educate staff on best practices; manage route density and frequency of setting by staff availability and budgetary constraints.
  • Ability to identify and mitigate fall hazards, properly use safety equipment, and understand University and departmental procedures when working at height.
  • Manage user data and reports using InnoSoft Fusion recreation management software; troubleshoot problems and educate staff on its use.
  • Research vendors and products for quality and pricing within industry standards; select and purchase equipment for program operations.
  • Maintain equipment inventory (e.g., carabiners, shoes, belay devices, ropes).
  • Understand aspects of the climbing and bouldering wall's physical structure and equipment (breaking strengths, equipment, equipment wear, knot tying, etc.).
Additional Responsibilities:
  • Participate as an integral member of a large, multifaceted Student Development team interacting daily with colleagues in the Gender Relations Center, Multicultural Student Programs and Services, Office of Student Enrichment, Office of Community Standards, Student Activities Office, University Bands, Family Resource Center, and student media groups.
  • Serve as a contributing member of the RecSports Risk Management Committee.
  • Serve as a contributing member to the Facilities Management and Operations team, which includes three facility operations coordinators, an assistant director, and a multitude of part-time, full-time, and student support staff.
  • Manage a small outdoor equipment rental program.
  • Serve as the advisor to the Climbing Club.
  • May work evenings and weekends as required.

Requirements:

Bachelor's degree required, master's degree preferred, in recreation administration, sport management, leisure studies, physical education, kinesiology, or comparable degree.

Two years of experience working at and/or managing a climbing wall.

Current AMGA, CWA, PCI Climbing Wall certification (or equivalent) or ability to obtain one.

Possess a current CPR, AED, and First Aid/Instructor certification, or the ability to obtain one.

Excellent organization, planning, and communication skills.

Ability to lead and work in a team atmosphere.

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