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Front Office Supervisor

2 months ago

Biloxi, Mississippi, United States Bally's Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Bally's Corporation. As a key member of our hotel operations team, you will be responsible for ensuring that our front desk operations run smoothly and efficiently, providing exceptional customer service to our guests, and leading a team of front desk agents to achieve our business objectives.

Key Responsibilities
  • Front Desk Operations Management: Oversee the day-to-day operations of the front desk, ensuring that all tasks are completed efficiently and effectively.
  • Customer Service: Provide exceptional customer service to our guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Team Leadership: Lead and motivate a team of front desk agents, providing guidance and support to ensure they are equipped to provide excellent customer service.
  • Inventory Management: Monitor and control the inventory of rooms, ensuring that we are maximizing occupancy and revenue.
  • Reporting and Analysis: Prepare and analyze reports to identify trends and areas for improvement, providing recommendations to management to enhance our operations.
  • Training and Development: Provide training and development opportunities to front desk agents, ensuring they have the skills and knowledge needed to provide exceptional customer service.
Requirements
  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Proven experience in a front office or customer service role, with a strong background in team leadership and inventory management.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Strong analytical and problem-solving skills, with the ability to prepare and analyze reports.
  • Certifications: Must be able to obtain a Mississippi Gaming badge (work permit).
Working Conditions

The Front Office Supervisor will work in a fast-paced hotel environment, with frequent interaction with guests and team members. The role requires strong communication and interpersonal skills, with the ability to work effectively in a team environment. The physical demands of the role include standing, walking, and lifting, with occasional exposure to extreme temperatures and humidity.