Transportation Industry Manager

7 days ago


Melbourne, Florida, United States Transportation Industry Full time
About the Role

The Transportation Industry Manager will be responsible for overseeing customer service operations, ensuring clients receive outstanding support throughout their moving experience. This role involves managing a team of customer service representatives, addressing escalations, and improving processes to enhance overall customer satisfaction.

Salary Range: $80,000 - $100,000 per year

Responsibilities
  • Leadership and Team Management:
    • Supervise, train, and motivate the customer service team to ensure high-quality service.
    • Monitor team performance through key performance indicators (KPIs) and provide constructive feedback.
  • Customer Service:
    • Handle escalated customer concerns with professionalism and resolve issues promptly.
    • Act as the main point of contact for VIP clients and complex projects.
  • Process Development:
    • Develop and implement customer service policies, procedures, and standards.
    • Monitor and optimize workflows to ensure efficient handling of inquiries, bookings, and complaints.
  • Relationship Building:
    • Foster positive relationships with customers, ensuring repeat business and referrals.
    • Collaborate with sales, operations, and logistics teams to address customer needs and expectations.
  • Quality Control:
    • Conduct regular audits of customer interactions to maintain service excellence.
    • Gather customer feedback and implement improvement initiatives based on insights.


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