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Customer Service Representative

1 month ago

Montgomery, Alabama, United States Dixie Electric, Plumbing & Air Full time

We are seeking a highly skilled Customer Service Representative to join our team at Dixie Electric, Plumbing & Air. As a key member of our customer-facing team, you will be responsible for providing exceptional customer experiences by empowering our customers to achieve their goals.

Key responsibilities include:

  • Providing tailored solutions for residential and commercial customers to enhance their product/service enjoyment
  • Creating work orders, purchase orders, and scheduling jobs with speed and accuracy
  • Navigating multiple computer applications with ease and effectively researching and identifying solutions using computer-based resources
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries and communicating with customers through various channels
  • Acknowledging and resolving customer complaints and keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary and providing feedback on the efficiency of the customer service process
  • Ensuring customer satisfaction and providing professional customer support

We offer a competitive wage, 401K benefits with a match program, paid holidays, paid time off, health plan for team members and their families, incentive programs, LegalShield, Marketplace Chaplains, on-staff National Certified Counselor, and opportunities for professional growth and development.

Requirements include:

  • Minimum of five years' experience in providing customer service via phone
  • Talent to relate to customers in a professional and courteous manner
  • Ability to stay calm when customers are stressed or upset
  • Strong interest in using and promoting innovation and technology
  • Superb attention to detail and multi-tasking ability
  • Excellent written, verbal, and listening skills
  • Computer skills, specifically the ability to use Microsoft Office
  • Self-motivation to work under his/her own initiative
  • Ability to work under pressure
  • Interest in ongoing personal development through training and coaching
  • Capability to maintain excellent attendance and adherence to assigned work schedules
  • Aptness to type 30+ words per minute
  • Must pass state, federal, and criminal background check
  • Must be at least 18 years of age or older

Dixie Electric, Plumbing & Air is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable. We do not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.