Customer Service Representative

4 weeks ago


Montgomery, Alabama, United States Trustmark Full time
Job Description

As a Teller at Trustmark, you will be responsible for providing exceptional customer service while processing a variety of cash and non-cash transactions. You will also be responsible for the safekeeping of cash and cash equivalent items in your possession.

Key Responsibilities
  • Customer Service: Represent Trustmark professionally, efficiently, and tactfully in order to assure customer satisfaction when in contact with customers, either face-to-face or by telephone.
  • Cash Handling: Continually safeguard the bank's assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily.
  • Business Development: Assist in the development of new business for the bank by identifying customer needs for additional products and services through referring customers to appropriate sales staff, and by completing documentation for all referrals.
  • Transaction Processing: Process various other transactions including but not limited to night drops, ATM deposits, collection items, wire transfers, foreign currency, credit card transactions, loan payments, money orders, travelers' cheques and official checks.
Requirements
  • Education: High school graduate or GED
  • Experience: At least six (6) months of customer service experience
  • Skills: Basic knowledge of math concepts and principles, detail oriented, ability to work in a team environment, excellent customer service and sales skills, ability to meet and greet the public in a professional manner, ability to display professional appearance and mannerisms, ability to recognize customer needs and make appropriate referrals, ability to meet referral goals in a retail environment, basic computer skills, ability to learn internal technology systems to perform work tasks


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