Customer Service Representative

14 hours ago


Montgomery, Alabama, United States Dixie Electric, Plumbing & Air Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Dixie Electric, Plumbing & Air. As a Dispatcher, you will play a vital role in ensuring our customers receive exceptional service.

Key Responsibilities

Effectively communicate with customers to handle any questions or needs they may have

Organize and assign calls to technicians and dispatch team members

Book calls when necessary

Build installs and book estimates

Debrief calls and input all information from the call into our system

Develop the necessary skills to navigate our software and utilize it properly

About Us

We believe in doing the right thing, service excellence, mutual respect, delivering happiness, safety, and continuous improvement and dedication. Our company offers a range of benefits, including competitive wages, 401K with a match program, paid holidays, paid time off, health insurance, life insurance, short-term and long-term disability, vision insurance, dental insurance, and more.

Requirements

High school diploma or GED

One year of dispatch work experience required

Customer service and phone experience required

Proficient in Microsoft Word and Excel

Excellent communication and computer skills

Required typing speed of 40+ words per minute



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