Customer Service Representative
3 weeks ago
Job Summary
Guardian Credit Union is seeking a skilled Customer Service Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional service to our members through various communication channels.
Main Responsibilities
- Respond to member inquiries and resolve issues in a prompt, courteous, and professional manner.
- Work with internal customers and members to troubleshoot and resolve member inquiries.
- Provide first contact resolution and build lasting member relationships by providing exceptional service.
- Maintain up-to-date knowledge of all credit union products and services.
Requirements
- Excellent written and verbal communication and organizational skills.
- Ability to work flexible hours to accommodate department needs.
- Ability to operate well in a fast-paced environment.
- Good telephone manner.
About Guardian Credit Union
We are a member-owned financial cooperative dedicated to providing exceptional service to our members. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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