Customer Service Representative

3 weeks ago


Montgomery, Alabama, United States Guardian Credit Union Full time

Job Summary

Guardian Credit Union is seeking a skilled Customer Service Representative to join our team. As a key member of our contact center, you will be responsible for providing exceptional service to our members through various communication channels.

Main Responsibilities

  • Respond to member inquiries and resolve issues in a prompt, courteous, and professional manner.
  • Work with internal customers and members to troubleshoot and resolve member inquiries.
  • Provide first contact resolution and build lasting member relationships by providing exceptional service.
  • Maintain up-to-date knowledge of all credit union products and services.

Requirements

  • Excellent written and verbal communication and organizational skills.
  • Ability to work flexible hours to accommodate department needs.
  • Ability to operate well in a fast-paced environment.
  • Good telephone manner.

About Guardian Credit Union

We are a member-owned financial cooperative dedicated to providing exceptional service to our members. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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