Medical Office Support Specialist

19 hours ago

Jacksonville, Florida, United States Destiny Management Services Full time
Job Description

We are seeking a highly skilled Medical Office Clerks to support the local Medical Treatment Facility. The ideal candidate will have a strong background in medical terminology, excellent communication and customer service skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Greets patients/visitors at the front desk, information center, or office setting.
  • Answers the main office phone line, directs telephone calls to the appropriate section, and takes messages as required.
  • Arranges and schedules medical appointments and determines patient eligibility for services.
  • Obtains updates and files medical records as needed.
  • Organizes and researches patient records, extracts needed information, and reviews records for completeness, accuracy, and consistency within established guidelines.
  • Ensures the arrival of medical records prior to appointments.
  • Initiates and locates patient medical records as needed.
  • Obtains documentation as requested by healthcare providers.
  • Performs other administrative and clerical duties in support of medical care and operational support.

Requirements:

  • Federal Security Clearance NACLC.
  • High school diploma or General Educational Development (GED) equivalency.
  • At least 6 months of experience in an office setting.
  • Ability to communicate effectively, both orally and in writing.

Working Environment:

The work is primarily sedentary, but may require some physical demands, including prolonged walking, standing, sitting, or bending.

Unique Military Healthcare Systems/Procedures:

  • Armed Forces Health Longitudinal Technology Application (AHLTA).
  • Composite Health Care Systems (CHCS) and/or MHS GENESIS.
  • Defense Enrollment Eligibility Reporting System (DEERS).
  • Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.
  • Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and medical record tracking procedures.

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