Customer Experience Specialist

4 days ago


Valencia, California, United States CastleWorks Water Heaters Full time
Customer Experience Specialist Job Description

Are you passionate about delivering exceptional customer experiences? Do you have a knack for building strong relationships and resolving issues efficiently? We're looking for a skilled Customer Experience Specialist to join our team at CastleWorks Water Heaters

We're offering a competitive salary of $22.00 - $27.00 per hour, depending on experience. If you have a talent for communication, problem-solving, and teamwork, we encourage you to apply.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communicate effectively with customers to understand their needs and provide personalized solutions.
  • Work collaboratively with the dispatch team to schedule and confirm appointments.
  • Maintain accurate records and reports to track customer interactions and outcomes.


Requirements:
  • 1-2 years of call center experience; HVAC experience is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.


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