Service Experience Coordinator

5 days ago


Valencia, California, United States Mechanix Wear Full time
Job Summary

Mechanism Wear is seeking a highly motivated SERVICE EXPERIENCE COORDINATOR to join its customer service team. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.

About Mechanism Wear

Mechanism Wear develops innovative protective gloves for various industries, prioritizing quality, safety, and performance. Our company values include thinking big, being a problem solver, doing things right, and teamwork.

Responsibilities

  • Handle customer inquiries and resolve issues promptly and professionally.
  • Process customer orders and returns efficiently.
  • Collaborate with internal teams to resolve complex customer issues.
  • Meet performance metrics and contribute to team goals.

Requirements

  • Bachelor's degree or equivalent experience.
  • Minimum 2 years of customer service experience in a call center or similar environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet performance metrics.
  • Proficiency in Microsoft Office Suite.

Benefits

  • $18.00 - $21.00 per hour.
  • 401(k) plan.
  • Dental insurance.
  • Health insurance.
  • Paid time off.
  • Vision insurance.


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