Service Experience Coordinator
5 days ago
Mechanism Wear is seeking a highly motivated SERVICE EXPERIENCE COORDINATOR to join its customer service team. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.
About Mechanism Wear
Mechanism Wear develops innovative protective gloves for various industries, prioritizing quality, safety, and performance. Our company values include thinking big, being a problem solver, doing things right, and teamwork.
Responsibilities
- Handle customer inquiries and resolve issues promptly and professionally.
- Process customer orders and returns efficiently.
- Collaborate with internal teams to resolve complex customer issues.
- Meet performance metrics and contribute to team goals.
Requirements
- Bachelor's degree or equivalent experience.
- Minimum 2 years of customer service experience in a call center or similar environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet performance metrics.
- Proficiency in Microsoft Office Suite.
Benefits
- $18.00 - $21.00 per hour.
- 401(k) plan.
- Dental insurance.
- Health insurance.
- Paid time off.
- Vision insurance.
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