Field Application Specialist

4 weeks ago

Phoenix, Arizona, United States QuidelOrtho Full time
The Opportunity

QuidelOrtho is a world-leading in vitro diagnostics company, uniting the strengths of Quidel Corporation and Ortho Clinical Diagnostics. Our award-winning expertise spans immunoassay and molecular testing, clinical chemistry, and transfusion medicine.

We are a team of over 6,000 strong, operating in over 130 countries. Our mission is to provide fast, accurate, and consistent testing where and when it's needed most - from home to hospital, lab to clinic.

Our Culture

We prioritize our team members' happiness, inspiration, and engagement. We strive to build meaningful connections with each other, believing that employee happiness and business success are linked.

The Role

We're hiring a Field Application Specialist in Phoenix, AZ, to join our team. As a Field Application Specialist, you'll be the front-line resource for providing technical and sales support to Clinical Laboratory (CL), Transfusion Medicine (TM), and Automation sales within a geographic territory or list of named accounts.

You'll be responsible for driving solution implementation, providing proactive and reactive customer support, optimizing customer laboratory configuration, and contributing to ultimate retention and menu expansion of current customers by teaming with Acute Account Managers (AAMs) and Strategic Account Executives (SAEs), as applicable.

Responsibilities
  • Customer Retention: Maximize customer retention rates by ensuring customer satisfaction, executing pre-defined customer touch point/call plan, leading customer training (on-site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework.
  • Menu Expansion: Proactively team with AAM & SAE to identify and close menu expansion opportunities.
  • Strategic Planning: Team with AAM & SAE to align on and execute strategic plans that prioritize, retain, and expand current CL and TM accounts.
  • Product Implementation (Test of Record): Drive efficient implementation of new products through deep product knowledge and execution of optimal, standardized Ortho processes; crossed trained in CL, Automation and TM.
  • Customer Support: Participate in troubleshooting and re-training to address customer issues, as necessary; work with internal QuidelOrtho resources and customer to ensure timely resolution of issues.
  • Consulting and Troubleshooting: Optimize customer laboratory configuration and operation through proactive consulting and troubleshooting customer touch points.
  • Forecasting and Reporting: Provide timely and accurate updates on lab activity, account updates, and other reports via CRM system; collaborate with Marketing to identify opportunities for equipment placement in CRM environment.
The Individual

Candidates should be aware that the Company currently requires customer-facing workers to meet Customer Credentialling requirements which may include but are not limited to, up to date immunizations.

The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Requirements
  • Education: Minimum of a Bachelor's Degree with the Medical Technology certification, or equivalent experience.
  • Experience:
Clinical Background

Minimum of 2 years of related experience in a clinical laboratory, transfusion medicine, or equivalent experience.

Domain Knowledge

Solid Clinical Chemistry market knowledge for the purpose of understanding market forces impacting the business.

Preferred
  • Experience within Healthcare or Medical Device industry.
Key Working Relationships
  • Acute Account Manager to strategically plan and conduct sales calls.
  • Strategic Account Executive regarding any SAE-led IDN-related opportunities.
  • CL/TM Area Technical Specialist to escalate complex implementations and service issues.
  • Commercial Operations to ensure timely and accurate forecasting and reporting, and support of enablement initiatives.
Work Environment

Typical outside field-based environment. Must have the discipline, organization skills, and self-motivation to work autonomously in a home office environment.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear.

Frequently required to stand, walk, and sit. Occasionally required to reach, climb, or balance. Must be physically able to travel up to 75%.

Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airport, etc.

Travel includes airplane, train, automobile, and overnights.

On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone.

Must be able to lift up to 25 pounds.

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