Field Equipment Specialist

4 weeks ago

Phoenix, Arizona, United States Hussmann Full time

Job Summary:

Hussmann is seeking a highly skilled Field Equipment Specialist to join our National Accounts team. As a Field Equipment Specialist, you will be responsible for equipment organization and management for assigned customers, utilizing internal and external processes to verify equipment quality in the field and take necessary actions to remedy deficiencies to obtain high customer satisfaction.

Key Responsibilities:

  • Investigate fit, finish, and field quality issues for Hussmann products and submit field reports through a customer relationship management online-based program.
  • Order parts to resolve equipment warranty and quality issues.
  • Manage all technical issues for delivered equipment to gain a positive resolution for the customer, leveraging subject matter experts from other parts of the organization.
  • Partner with the National Account Field Equipment Leads to assess situations and prioritize jobs.
  • Communicate with customer representatives, contractors, and the National Accounts sales organization on the status of all equipment issues, both positive and negative.

Requirements:

  • High school diploma required. Bachelor's degree preferred.
  • 4 years of customer focus experience.
  • Possess aptitude to comprehend mechanical systems; experience with electrical or refrigeration background preferred.
  • Ability to work independently.
  • Capacity to develop positive relationships with contractors and customers.
  • Excellent interpersonal and persuasion skills, both verbal and written.
  • Solution-driven.
  • Ability to prioritize and manage multiple projects at the same time.

About Hussmann:

Hussmann is a subsidiary of Panasonic USA and has been a leader in the supermarket refrigeration industry since 1906. We hold over 122 U.S. patents and 320 international patents from more than a dozen countries. Our focus on innovation has helped food retailers succeed, and we collaborate with customers across a variety of food retail segments to fulfill our promise for better businesses, better partners, and a better world.

Equal Opportunity Employer:

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.

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