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Client Services Manager
2 months ago
We are seeking a Client Services Manager to join our team in Latam. As a key member of our client-facing team, you will be responsible for delivering exceptional client service, building strong relationships, and driving business growth.
Key Responsibilities- Client Support: Provide timely and effective support to clients, addressing their queries and concerns.
- Client Onboarding: Ensure seamless onboarding of new clients, including product training and integration of Platts services.
- Relationship Building: Foster strong relationships with clients, understanding their needs and delivering value-added services.
- Business Growth: Collaborate with Commercial and Client Development teams to identify opportunities for business growth and develop strategies to achieve them.
- Travel: Travel to meet with clients, understand their perspectives, and share feedback with the team.
- Bachelor's Degree from an accredited college or university.
- English and Spanish language proficiency (written and oral).
- 3+ years of related work experience in finance, banking, or trading.
- Previous client support and/or sales experience.
- Self-starter with strong organizational and time management skills.
- Ability to lead individual and group trainings effectively.
- Knowledge of energy, commodities, and financial markets.
- Ability to travel (~40% travel time).
- Experience with CRMs (Salesforce), Excel, Quip, Zoom, Teams.
S&P Global Commodity Insights is a leading provider of energy and commodities data, news, and analytics. Our mission is to empower our customers to make informed decisions about the road ahead. We are committed to delivering exceptional client service, building strong relationships, and driving business growth.
What We Offer- Competitive compensation and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
At S&P Global, we believe that diversity, equity, and inclusion are essential to our success. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. We offer a range of benefits and programs to support our employees' physical and mental well-being, including health and wellness initiatives, flexible work arrangements, and employee assistance programs.
