Customer Service Excellence Specialist

3 days ago


Willow Grove, Pennsylvania, United States JLB Agency Full time

We are looking for a motivated and detail-oriented individual to join our team as a Licensed Customer Service Representative. This role offers the opportunity to work with a successful team, expand your knowledge in the insurance industry, and grow your career with competitive pay and benefits.

About the Job

This full-time position requires a strong customer service background, P&C license, and a positive attitude. You will be responsible for providing exceptional customer service, processing claims, and following up with customers to ensure satisfaction.

Responsibilities:

  • Provide exceptional customer service via phone and email
  • Process and follow-up on claims
  • Follow up with customers to ensure satisfaction
  • Update customer information in Allstate system
  • Take claim reports as described in office procedure manual and follow-up on claims
  • Receive and process payments accurately
  • Review monthly pay/cancel list and follow-up with customers
  • Follow-up with compliance processes (T-Docs, pended bound business, etc.)

Benefits: Competitive pay plan with hourly pay plus bonuses, M-F schedule with work-life balance, 90-day training with the ability to advance, and 401K after one year of service. Estimated annual salary: $42,000 - $52,000 based on 40 hours per week.



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