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Customer Service Operations Specialist
4 weeks ago
Allied Universal is a leading security and facility services company that offers rewarding careers with a sense of purpose.
Job SummaryWe are seeking an Assistant Account Manager to assist with supervisory, training, and operations functions at assigned posts in accordance with post orders and client instructions.
Responsibilities- Assist the Account Manager with coordinating all aspects of executing the security contract, including technical and managerial functions.
- Assign work tasks to Security Professionals and direct their work throughout the day.
- Serve as the first direct supervisory contact for shift supervisors or Security Professionals regarding performance, operations, and department needs.
- Supervise, motivate, coach, and train Security Professionals, evaluating their work performance and making recommendations.
- Maintain Post Order manuals and other post information, ensuring they are properly updated and maintained.
- Conduct interviews and evaluate new employees, providing on-the-job training in coordination with Shift Supervisors.
- Oversee reports, logs, and pass downs generated by the Security Department, distributing communications and information to Security Professionals as directed.
- Manage sub-units within the Security Department, such as fire control rooms and loading docks, generating work orders and paperwork as needed.
- Respond to minor incidents, ensuring appropriate action is taken, reports are completed, and parties are notified in a timely manner.
- Identify personnel problems and forward issues to the Account Manager or Field Supervisor, writing reports or assisting with investigations as directed.
- Make recommendations for counseling and disciplinary actions, administering actions as directed by the Account Manager or management.
- Respond to client emergencies, maintaining positive relationships through frequent tenant/client contact and support.
- High school diploma or equivalent required.
- Three to five years of professional-level experience, including prior experience in security, law enforcement, or the military.
- Valid state Guard License and completion of background investigation and drug/alcohol test required.
- Driving positions require a valid Driver's License, clean driving record, and ability to operate a vehicle safely.
- Energetic and focused personality with strong customer service orientation, able to take initiative, handle competing assignments, and manage deadlines.
- Professional communication skills, with ability to interact effectively with clients and team members.
- Availability to work outside normal shifts and be accessible 24/7 for emergency response.
- Medical, dental, vision, life insurance, AD&D, and disability coverage.
- Enrollment in our 401(k) or Supplemental Income Plan, subject to eligibility requirements.
- Paid holidays, sick days, and personal days.
- Vacation time offered at an accrual rate of 3.08 hours biweekly.
