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Sales and Operations Team Lead

2 months ago

Indianapolis, Indiana, United States Herc Rentals Full time
About the Role

The Senior Sales and Operations Coordinator is a key member of the Herc Rentals team, responsible for providing exceptional customer service and driving sales growth. As a coordinator, you will be the first point of contact for customers, answering their questions and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Proactively answer and resolve customer inquiries, providing expert advice on equipment selection, operation, and maintenance.
  • Schedule delivery and pickup of equipment, ensuring timely and efficient service.
  • Optimize routing of drivers, leveraging expertise in DOT Regulations to minimize delays and maximize productivity.
  • Aid and support other coordinators at the branch, promoting a collaborative and supportive team environment.
  • Develop and maintain strong relationships with territory sales representatives, working together to drive sales growth and customer satisfaction.
  • Manage a portfolio of customers, providing personalized service and ensuring their needs are met.
  • Maximize revenue through superior customer service, finalizing sales for both inbound and outbound calls.
  • Generate, process, analyze, and review daily business reports, providing insights to inform business decisions.
  • Support all team members, promoting a culture of excellence and continuous improvement.
Requirements
  • Fluency in Rental Man and On the Go systems.
  • Proficiency in DOT Regulations and load securement guidelines.
  • Building fluency with Fleet, Procurement, and daily dashboard and branch manager checklists.
  • Act as a local expert on Optimus and pricing practices.
  • Assist others with tasks and projects as needed.
  • Continue to open accounts and prescreen customers using eApply.
  • High school or GED required, college degree preferred.
  • 2-4 years of relatable experience.
  • A valid driver's license with a clean driving record.
  • Ability to drive and operate multiple types of vehicles and equipment.
  • Ability to communicate effectively with customers.
Benefits

Herc Rentals offers a comprehensive benefits package, including:

  • Medical, dental, and vision coverage.
  • Life and disability insurance.
  • Flex spending and health savings accounts.
  • Virtual health visits.
  • 24-hour nurse line.
  • Healthy pregnancy program.
  • Tobacco cessation program.
  • Weight loss program.
  • 401(k) plan with company match.
  • Employee stock purchase program.
  • Paid time off (holidays, vacations, sick days).
  • Paid parental leave.
  • Military leave and support for those in the National Guard and Reserves.
  • Employee assistance program (EAP).
  • Adoption assistance reimbursement program.
  • Tuition reimbursement program.
  • Auto and home insurance discounts.
  • Company-paid life insurance.
  • Supplemental life insurance.
  • Accidental death and dismemberment insurance.
  • Company-paid disability insurance.
  • Supplemental disability insurance.
  • Group legal plan.
  • Critical illness insurance.
  • Accident insurance.
Equal Employment Opportunity

Herc Rentals is an equal employment opportunity employer, committed to diversity and inclusion. We do not discriminate in employment based on race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.