Restaurant Operations Manager
5 days ago
Job Title: General Manager
Job Summary:
The General Manager is responsible for the overall success of the restaurant, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing the day-to-day operations, supervising staff, and maintaining high standards of quality and customer service.
Key Responsibilities:
- Translate the company's vision and values into individual and team goals, aligning performance measures to support business and restaurant objectives.
- Model, recognize, and reinforce desired behavior, aligning rewards with contributions.
- Determine employee career goals and monitor/document performance, providing employees with support and opportunities to achieve their full potential.
- Regularly solicit employee feedback on supervisor/manager performance, utilizing Employee Satisfaction Survey results to provide feedback and develop people skills.
- Accountable for the successful resolution of employee concerns, addressing recurring issues and communicating major concerns to the Territory Director.
- Accountable for the successful resolution of guest issues, addressing recurring issues and communicating major issues to the Territory Director.
- Accountable for regulation compliance and customer service results, ensuring accurate financial data and preparation of financial reports.
- Develop strategic plans and tactics for the restaurant, aligned with area, regional, and company-wide business objectives.
- Identify financial trends and performance improvement opportunities, implementing SMART plans to resolve.
Requirements:
- Strong leadership and management skills, with the ability to motivate and develop staff.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, guests, and stakeholders.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly.
- Ability to work independently, with minimal supervision, and as part of a team.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About Us:
Hawaiian Bros Stine Arizona is a leading restaurant chain, committed to delivering exceptional customer service and high-quality food. We are passionate about our brand and our people, and we are seeking a talented and motivated General Manager to join our team.
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