Sales and Service Coordinator for Industrial Products

2 days ago

Everett, Washington, United States Bray Architects Full time
Overview
At Bray International, a leading provider of industrial valves, actuators, and related control products, we are seeking a skilled Sales and Service Coordinator to join our dynamic team. As the face of our company, you will be responsible for serving as a vital liaison between our customers and internal teams.

Key Responsibilities
  • ​Directly communicate with assigned customer accounts to address inquiries and process sales orders using Bray's computer systems.
  • Collaborate with internal departments to provide technical information, order updates, and expedite orders as needed.
  • Resolve customer issues and find effective solutions while maintaining strong relationships.
  • Engage in constant communication with our distribution network through emails and phone calls, demonstrating customer finesse and empathy.
  • Participate in comprehensive training on Bray's products, systems, and processes to enhance service delivery.

Required Skills and Qualifications
  • ​2 to 5 years of inside sales/customer service experience in an industrial environment, preferably in valves and flow control products.
  • Strong interpersonal skills for effective communication in person, on the phone, and via email.
  • High computer literacy and proficiency in Excel and MS Word, with experience in ERP/MRP systems preferred.
  • Technical understanding of industrial manufacturing, with valve sizing and application experience.

Benefits
  • Competitive Pay Plans ($34/hour plus sales bonus).
  • Comprehensive Benefits: Medical, dental, vision, and life insurance, Paid holidays and vacation, 401(k) plan with matching contributions.
  • A smoke-free, drug-free workplace ensures a safe and productive atmosphere for all employees.
  • Career Growth: Opportunities for advancement within the organization.
  • An Exceptional Company Culture: A Family-owned and operated business with over 30 Years of Engineered Excellence.

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