Desktop Technology Lead

4 weeks ago

Brentwood, Tennessee, United States Premise Health Full time
Job Summary

As a Desktop Technology Lead at Premise Health, you will be responsible for leading the identification and implementation of innovative approaches to administrative tasks with a focus on automation, compliance, and security. You will ensure appropriate methodologies for operating system deployment platforms are configured and maintained for hardware imaging. Additionally, you will orchestrate the planning of upgrades, changes, or implementation of endpoint administration systems, while following established change control processes.

Key Responsibilities
  • Accountable for endpoint management, software packaging/deployment, patching, and the lifecycle of the tools used to administer those endpoints.
  • Leads the identification and implementation of innovative approaches to administrative tasks with a focus on automation, compliance, and security.
  • Ensures appropriate methodologies for operating system deployment platforms are configured and maintained for hardware imaging.
  • Orchestrates the planning of upgrades, changes, or implementation of endpoint administration systems, while following established change control processes.
  • Deep understanding of enterprise technologies such as security, networking, and infrastructure, with the ability to resolve interoperability problems on a large scale.
  • Works with Premise vendors to identify and support end-user products and solutions.
  • Leads high-level technical projects and project management meetings. Participates in Enterprise projects in support of cross-functional initiatives.
  • Leads the Desktop team in evaluating new end-user solutions. Recommends complex system(s) to management based on results of assessment of current and future performance, stability, and systems management/lifecycle issues.
  • Thoroughly documents requirements for acceptance and formal approval of builds through engineering and security activities.
  • Creates sophisticated architectural System Design Documents when required.
  • Works closely with management to help identify, evaluate, and recommend new products, technologies, roadmaps, and strategies.

Requirements
  • Bachelor's degree or equivalent work experience.
  • 6+ years of experience in endpoint administration in an enterprise environment.
  • Minimum of 8+ years IT experience in providing software and hardware break/fix support.
  • Must have experience working with wireless networks, local area networks, SQL, scripting, and network troubleshooting skills.

Preferred Experience
  • An advanced understanding of batch and PowerShell scripting.
  • A deep knowledge of Microsoft Endpoint Configuration Manager. A working knowledge of Jamf, PrinterLogic, and other enterprise-level systems management tools is required.
  • Must have an advanced knowledge of Microsoft operating systems and end-user platform systems in an enterprise environment.
  • Existing knowledge of Intune, co-management, and Autopilot is necessary.
  • An enterprise-level understanding of how different systems and services such as networking, security, infrastructure, and software integrate and affect the IT environment as a whole.
  • A working knowledge of endpoint-related security technologies such as Conditional Access and Data Loss Prevention.
  • An understanding of cloud systems and their role in the administration of endpoints.

What We Offer

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers benefits packages including medical, dental, vision, life insurance, 401(k), paid holidays, and vacation time, a company-sponsored wellness program, and much more.

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