Current jobs related to Service Relationship Coordinator - East Hanover, New Jersey - Russo Bros

  • Service Coordinator

    3 weeks ago

    East Hanover, New Jersey, United States Encore Fire Protection Full time

    Job Title: Service CoordinatorAre you a problem-solver with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? Encore Fire Protection is seeking a highly motivated Service Coordinator to join our Operations team in East Hanover, NJ.Job Summary:The Service Coordinator will be...

  • Service Coordinator

    4 weeks ago

    East Hanover, New Jersey, United States Nielsen Dodge Chrysler Jeep Ram Full time

    Job SummaryNielsen Dodge Chrysler Jeep Ram is seeking a highly motivated and organized Service Receptionist/Cashier to join our team. This role is ideal for a recent High School Graduate looking to start their career in a dynamic and fast-paced environment.Benefits:FREE COLLEGE OPPORTUNITY Online or in person with Strayer UniversityExcellent work environment...

  • Customer Service Representative

    4 weeks ago

    East Hanover, New Jersey, United States Russo Bros. & Co. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Russo Bros. & Co. in New Jersey. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, converting service requests into booked appointments, and building long-term...

  • Customer Service Representative

    4 weeks ago

    East Hanover, New Jersey, United States The Sherwin-Williams Company Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at The Sherwin-Williams Company. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key...

  • Client Services Coordinator

    2 weeks ago

    East Rutherford, New Jersey, United States AEG Full time

    Job Title: Coordinator, SuiteAt AEG, we are seeking a highly skilled and experienced Coordinator, Suite to join our team. This role will provide exceptional support and service to our individual game Suite Partners, ensuring an enjoyable experience and potential future business.Key Responsibilities:Provide service excellence to all guests and fans, whether...

  • Retail Sales Representative

    2 weeks ago

    East Hanover, New Jersey, United States MarketSource Full time

    Job Description:MarketSource is a leading provider of integrated sales and marketing solutions to Fortune 500 companies. We offer a dynamic environment that fosters creativity and provides opportunities for personal and professional growth.We are currently seeking a part-time Retail Sales Representative to work at major retailer locations. This role is...

  • Customer Service Representative

    1 week ago

    East Hanover, New Jersey, United States Russo Bros. & Co. Full time

    Job DescriptionCustomer Service Representative (CSR) - High Volume Call Center - Full TimeRusso Bros & Co - A member of the Len the Plumber Heating and Air Family of Companies is seeking a highly skilled Customer Service Representative to join our team in New Jersey.This role is the first line of communication for existing and new customers, and serves a key...

  • Service Coordinator/Dispatcher

    4 days ago

    East Rutherford, New Jersey, United States OWL Services Full time

    Job SummaryThe Service Coordinator/Dispatcher is responsible for managing various communication channels for service requests and dispatching service technicians to meet customer and business needs. This role requires a solid understanding of company service offerings, systems, and assigned geography, as well as strong interpersonal skills.Key...

  • Housing Services Coordinator

    1 week ago

    East Elmhurst, New York, United States Women In Need, Inc. Full time

    Job SummaryWe are seeking a highly motivated and experienced Housing Services Coordinator to join our team at Women In Need, Inc. The successful candidate will be responsible for supporting the permanent housing search of families living in our shelter by coordinating all housing services activities.Key Responsibilities:Coordinate housing services activities...

  • Business Services Coordinator

    3 weeks ago

    East Syracuse, New York, United States INFICON Full time

    Job Title: Business Services CoordinatorINFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories.Job SummaryWe are seeking a highly organized and detail-oriented Business Services...

  • RN - Clinical Coordinator

    3 days ago

    East Massapequa, New York, United States Catholic Health Service Full time

    Job SummaryWe are seeking a highly skilled and experienced RN to fill the role of Clinical Coordinator in our Vascular Lab. The successful candidate will be responsible for overseeing the day-to-day operations of the lab, including managing staff, coordinating procedures, and ensuring compliance with regulatory requirements.Key ResponsibilitiesOversee the...

  • Patient Access Coordinator

    1 month ago

    East Hanover, New Jersey, United States Randstad Full time

    Job Summary:We are seeking a highly skilled Reimbursement Specialist to join our team at Randstad. As a Reimbursement Specialist, you will play a critical role in providing support and information about insurance coverage for patients' prescribed medicines. Your strong communication skills and ability to navigate complex reimbursement systems will enable you...

  • Relationship Banker I

    2 weeks ago

    Hanover, New Hampshire, United States Mascoma Bank Full time

    Job OverviewMascoma Bank is seeking a highly motivated and customer-focused Relationship Banker I to provide exceptional service to our customers. As a key member of our team, you will be responsible for ensuring that all customers receive genuine help for all their banking needs.The ideal candidate will possess a positive attitude, strong interpersonal...

  • Maintenance Services Coordinator

    2 months ago

    East Brunswick, New Jersey, United States APluscare LLC Full time

    Job SummaryAPluscare LLC is seeking a skilled Housing Specialist to join our team. The ideal candidate will have a strong background in maintenance operations and be able to effectively supervise and assign work to maintenance employees.Key ResponsibilitiesInspection and Quality ControlConduct regular inspections to ensure that maintenance work is completed...

  • Associate Director, Access

    2 weeks ago

    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job OverviewThe Associate Director, Access & Reimbursement will play a critical role in ensuring patient access to Novartis products by developing and executing access and reimbursement strategies. This role will work closely with cross-functional teams to identify and address access and reimbursement barriers, and will be responsible for developing and...

  • Quality Assurance Compliance Specialist I

    3 days ago

    East Hanover, New Jersey, United States PSG Global Solutions Careers Full time

    Job Title: QA Compliance Specialist IAre you a detail-oriented professional with a passion for ensuring quality and compliance in the pharmaceutical industry? We're seeking a highly skilled QA Compliance Specialist I to join our team at PSG Global Solutions Careers.About the Role:This is a fantastic opportunity to work with a leading clinical development...

  • Patient Care Coordinator

    1 month ago

    East Brunswick, New Jersey, United States Alliance Health System Full time

    Job Title: Patient Care CoordinatorWe are seeking a highly skilled Patient Care Coordinator to join our team at Alliance Orthopedics. As a Patient Care Coordinator, you will play a vital role in ensuring the smooth delivery of patient care services.Key Responsibilities:Build strong relationships with patients, providers, and schedulers to ensure seamless...

  • Residential Services Coordinator

    2 months ago

    East Brunswick, New Jersey, United States APluscare LLC Full time

    Job OverviewThe Housing Specialist is responsible for overseeing and directing the activities of maintenance personnel.Key Responsibilities:Conducts thorough inspections to ensure tasks are completed to standard.Identifies necessary materials, tools, and supplies for various projects, reallocating resources as needed.Maintains accurate records, including...

  • Oncology Specialist

    2 weeks ago

    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Title: Oncology Specialist - Radioligand TherapyJob Summary:This is a field-based and remote opportunity to join the Novartis Group Companies as an Oncology Specialist - Radioligand Therapy. The successful candidate will be responsible for generating demand and driving the growth of the Radioligand Therapy (RLT) platform in a complex and...

  • Executive Director, Product Strategy Lead

    3 weeks ago

    East Hanover, New Jersey, United States Novartis Group Companies Full time

    Job Description SummaryThe Executive Director, Product Strategy Lead, will lead the creation, implementation, and measurement of an integrated product strategy and performance management in the US for Chronic Spontaneous Urticaria (CSU), under the leadership of the General Manager. This individual will contribute to key decision-making for growing the impact...

Service Relationship Coordinator

2 months ago

East Hanover, New Jersey, United States Russo Bros Full time
Position Overview

Customer Service Representative (CSR) - High Volume Call Center - Full Time

Join Our Dynamic Team at Russo Bros & Co

We are on the lookout for a dedicated Customer Service Representative in New Jersey. If you are someone who enjoys providing exceptional service and building strong relationships, this opportunity may be for you. We value individuals who are eager to grow within a thriving organization that offers numerous advancement possibilities.

We welcome Bi-LINGUAL candidates

Russo Bros & Co is seeking enthusiastic Customer Service Representatives (CSR) to transform incoming service inquiries into scheduled appointments for our field technicians. This role is crucial as it serves as the initial point of contact for both new and existing customers, playing a vital role in fostering customer relationships and ensuring a positive representation of our company and services. This full-time position requires flexibility in scheduling, including some pre-arranged evening and weekend shifts.

Key Responsibilities:

  • Efficiently manage and respond to a high volume of customer calls during each shift.
  • Establish and nurture long-term customer relationships while presenting a positive image of the company.
  • Handle all calls with urgency, ensuring superior customer service at all times.
  • Communicate effectively with Dispatch and Service teams to guarantee proper customer care.
  • Convert customer requests (via calls and online) into scheduled appointments that align with customer expectations.
  • Identify customer needs swiftly and take appropriate action to resolve issues.
  • Document and relay customer concerns to the relevant service teams.
  • Accurately input all necessary customer information into the service database.
  • Contribute to departmental and company success by meeting and exceeding performance targets.
  • Stay updated on all process changes and improvements to maintain performance proficiency.
  • Proactively suggest areas for process enhancements to improve customer handling procedures.
  • Collaborate with dispatchers and other departments to ensure customer satisfaction.

Qualifications:

  • A friendly, positive, and helpful attitude.
  • Self-motivated with a strong sense of accountability for achieving individual and team goals.
  • Excellent communication skills (oral, written, and over the phone).
  • A proactive individual who thrives both independently and as part of a team.
  • Strong listening skills, empathy, and a customer-focused mindset.
  • Effective problem-solving abilities with prioritization skills.
  • Organizational skills and attention to detail.
  • Ability to multitask efficiently.
  • Proficient in computer usage, particularly Microsoft Office applications.
  • Sales experience is a plus.

Education and Experience:

  • High School Diploma or equivalent is required; associates or college degrees are preferred.

Compensation:

  • Based on experience.

Benefits:

  • Competitive Dental, Vision, and Healthcare Plans.
  • 401(k) matching.
  • Short-Term and Long-Term Disability coverage.
  • Life Insurance.
  • Paid Time Off (PTO).
  • Paid Holidays.
  • Employee Assistance Program (EAP).

Disclaimer: The above job description is not intended to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

EOE