Club Operations Manager

2 weeks ago


Great Falls, Montana, United States PF Management Group Full time
Job Description

We are seeking a highly motivated and experienced Club Manager to oversee the daily operations of our Planet Fitness location. As a key member of our team, you will be responsible for ensuring an exceptional member experience, managing staff, and driving business growth.

Key Responsibilities:
  • Staff Management: Create staffing schedules, lead by example, and maintain accountability for direct reports.
  • Customer Service: Greet members, answer phones, and provide exceptional customer service.
  • Member Accounts: Utilize POS system to assist with membership cards, billing, and payment questions.
  • Club Cleanliness and Maintenance: Ensure the front desk area, lobby, and facilities are clean and well-maintained.
  • Miscellaneous: Oversee supply ordering, track Key Performance Indicators, and manage marketing efforts.
Requirements:
  • 1 year of management experience in a fast-paced environment.
  • High school diploma/GED equivalent required.
  • Current CPR Certification required.
  • Basic computer proficiency (Microsoft Office Suite).
  • Superior problem-solving skills and exceptional leadership abilities.
Why Work with Us:

At Planet Fitness, we are passionate about creating a healthier planet and changing people's lives every day. We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a real difference in our members' lives.


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