Team Lead

2 weeks ago

Great Falls, Montana, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Lead a team of associates in providing member service and ensuring a positive shopping experience
  • Assist management with supervising associates and ensuring compliance with company policies and procedures
  • Communicate effectively with members and associates to resolve issues and provide information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation
  • Ensure member service by acknowledging members and identifying their needs, assisting with purchasing decisions, and providing guidance and support on self-service technology
  • Oversee assigned area of responsibility, including handling claims and returns, zoning the area, and maintaining availability of carts/flatbeds
  • Complete accounting records, files, transactions, and other required documentation, and provide funds for proper register operation
  • Develop, communicate, and implement processes and practices to meet business needs, and demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Lead and participate in teams, using and sharing resources, information, and tools, and determining customer needs and business priorities
Requirements
  • 6 months retail experience, including operating front-end equipment, and 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others
Benefits

At Sam's Club, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include:

  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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