Insurance Account Manager

15 hours ago


Washington, Washington, D.C., United States Aon Full time
{"Job Summary

As a key member of our team, you will play a vital role in delivering exceptional client service and supporting the growth of our commercial insurance business.

Key Responsibilities

* Assist Account Executives and Associate Account Executives on assigned accounts, managing key processes that serve clients and undertaking client-facing and internal activities related to these processes.
* Assist Brokers as necessary, particularly on Commercial Risk business.
* Understand the renewal life-cycle process from start to finish.
* Maintain effective and positive relationships with clients.
* Perform submission assembly/creation where assigned.
* Facilitate the timely and accurate flow of information between clients and account team members.
* Handle client open items lists and respond to client ad-hoc requests.
* Gather and analyze data and draft assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation.
* Actively support and monitor the renewal process.
* At the direction of the Broker, draft quote comparisons and follow up for binders, policies, and endorsements.
* Serve as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables.
* Primary collaborator with Premium Accounting on client billing matters.
* Receive and handle routine and sophisticated coverage inquiries and endorsement requests.
* Serve as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker's Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals.
* Monitor and follow-up on invoice generation, fee agreements, receivables, and collections.
* Address and resolve problems.
* May provide guidance and mentoring to a less senior account specialist.
* Delegate work to support staff and ACS where applicable.

Requirements

* High school diploma or equivalent required.
* Associates degree preferred.
* 2+ years of Insurance experience preferred.
* P&C license preferred, or to be obtained within 120 days of start date.

About Aon

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What We Offer

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working.

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