IT Support Specialist II

1 week ago


Columbus, Ohio, United States Sedgwick Full time
IT Support Specialist II Job Description

Sedgwick Technology Solutions is seeking a highly skilled IT Support Specialist II to join our team. As a key member of our technical support team, you will be responsible for providing exceptional support to our clients, ensuring their IT systems are running smoothly and efficiently.

Responsibilities:
  • Provide technical support to clients via phone, email, and on-site visits
  • Troubleshoot and resolve complex technical issues with computer hardware, software, and networks
  • Install, configure, and maintain computer equipment and software
  • Develop and maintain technical documentation and knowledge base articles
  • Collaborate with other team members to resolve technical issues and improve processes
Requirements:
  • 4+ years of experience in IT support, with a focus on desktop and server support
  • Strong knowledge of Windows and macOS operating systems, as well as network protocols and hardware
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Valid driver's license and reliable transportation
Desired Experience:
  • Microsoft certifications (MCSA, MCITP, etc.)
  • Experience with Exchange, Office 365, and SQL
  • Experience with server virtualization and firewall solutions
  • Prior work history in a multi-client consulting environment

Sedgwick Technology Solutions offers a comprehensive benefits package, including medical, dental, and 401k. We are committed to providing career opportunities and growth to all associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition, or disability.



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