IT Analyst II

2 weeks ago


Long Island City, United States United Nations FCU Full time
Job Summary

We are seeking a highly skilled IT Analyst II to join our team at United Nations FCU. As a key member of our IT team, you will be responsible for providing technical support and analysis to troubleshoot operational and application issues.

Key Responsibilities

Provide technical support and analysis to troubleshoot operational and application issues
Maintain detailed working knowledge of various Credit Union business processes and applications/systems
Acquire knowledge of new applications or operational processes
Monitor, assess, create, publish, and maintain documentation for requested changes
Function as Level II support resource for systems and applications administered, supported, or managed by the IT Application Management group
Escalate incident/potential problems to Level III Support or the IT Application Support Manager
Research and implement application/system parameters, versions, and query designs
Generate reports for management and staff from various database sources
Troubleshoot and resolve operations and application issues
Perform quality assurance and quality control aspects as they relate to operations and applications

Requirements

Bachelor's degree in Computer Science, Computer Information Systems, or Management Information Systems
Minimum of 3-5 years of banking/financial services operations and applications support experience
Advanced computer skills, especially with databases and reporting
Ability to work independently and within a team environment
Strong interpersonal, verbal, and written communication skills
Ability to multi-task and take on several initiatives at once

What We Offer

Competitive salary and benefits package
Opportunity to work with a global not-for-profit financial institution
Collaborative and dynamic work environment
Professional growth and development opportunities
Commitment to diversity and inclusion

About Us

United Nations FCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type.
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