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Customer Experience Associate II
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate II at Conduent. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.
Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide product information and answer questions to ensure customer satisfaction.
- Utilize knowledge management systems and resources to resolve complex customer issues.
- Process transactions and submit research requests in a concise and accurate manner.
- Maintain a thorough knowledge of company and client programs, policies, and technology.
- Communicate effectively with customers and colleagues in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases of heavy workloads or absences.
- High school diploma or equivalent required.
- Must be at least 18 years of age or older.
- Must be able to submit to a background check and drug test.
- Strong work ethic and effective communication skills required.
- Customer service experience preferred.
- Full-time employment with benefits, including paid holidays and PTO.
- Competitive hourly rate of $14-17 per hour.
- Opportunity to work in a rapidly growing organization with a culture that values individuality and innovation.
Conduent is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
