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Disaster Relief Customer Service Representative

2 months ago

Iowa, United States MCI, LC Full time
Job Title: Disaster Relief Customer Service Representative

About the Role:

MCI, LC is seeking a highly motivated and customer-focused Disaster Relief Customer Service Representative to join our team. As a key member of our disaster relief efforts, you will play a critical role in providing exceptional customer service to individuals affected by natural disasters.

Key Responsibilities:

  • Provide timely and effective support to customers affected by disasters, addressing their inquiries and concerns in a professional and empathetic manner.
  • Utilize advanced customer service techniques and account management systems to resolve customer issues efficiently and effectively.
  • Work collaboratively with internal teams to ensure seamless communication and resolution of customer issues.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and informed support to customers.
  • Meet or exceed performance metrics and quality standards, ensuring high levels of customer satisfaction and loyalty.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
  • Strong analytical and technical skills, with proficiency in Microsoft Office Suite and other relevant software applications.
  • Ability to maintain confidentiality and handle sensitive customer information with discretion.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays, as needed.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.