Disaster Case Manager Lead

4 days ago

Iowa City, Iowa, United States Tetra Tech Full time
Job Summary

The Tetra Tech Disaster Recovery Team is seeking a dedicated Disaster Case Manager Lead to support relief efforts in Iowa following recent disaster events.

Key Responsibilities
  • Provide leadership to case management staff and serve disaster victims, assisting them with recovery, and coordinating access to various assistance programs, including FEMA's Individuals and Households Program (IHP) and Direct Housing Program.
  • Oversee the daily work tasks of all Disaster Caseworkers, Administrative Assistant, including the assignment of referrals, monitoring of casework progress, and acting as a resource to all Disaster Caseworkers and participating partner agencies.
  • Assist applicants in navigating and applying for FEMA's Individuals and Households Program (IHP) and Direct Housing Program, ensuring they understand the process and meet eligibility requirements.
  • Develop and implement documentation standards and best practices to ensure consistency within the program.
  • Provide training support to Program Manager and lead discussions on DCM program procedures, and program policies as needed.
  • Attend meetings with the DCM Program Manager with community members and partner agencies. Answer phone calls, provide guidance, and direct clients to suitable assistance programs.
  • Coordinate with internal and external stakeholders, including government agencies, nonprofits, and community organizations, to facilitate resource access and service delivery.
  • Maintain accurate and confidential case files and documentation in accordance with organizational standards and regulatory requirements.
  • Participate in ongoing training and professional development to stay current with disaster response and recovery strategies, including FEMA policies and procedures.
  • Identify best practices to ensure the highest level of service and assistance is provided to affected communities with attention to minimizing or eliminating duplication of services.
Requirements
  • Bachelor's degree in business administration, accounting, economics, social work, or related field or an Associate's degree in a related field along with a minimum of four (4) years of relevant experience.
  • A minimum of two (2) years of experience in publicly facing case management.
  • Specific knowledge of FEMA's Disaster Case Management framework.
  • Proficient in Microsoft Word and Excel.
  • Technical skills in analysis, and business accounting principles.
  • Ability to work on-site in Iowa and travel to various shelter locations during operating hours.
  • Bilingual skills are a plus.
Work Environment

This is a temporary assignment expected to last 6-12 months.

Monday - Friday (8 hours per day)

Work on the weekend is expected.

Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.

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