Field Service Engineer

4 days ago

San Francisco, California, United States CV Library Full time

Job Summary

The Field Service Engineer - Technical Support Specialist position is responsible for providing technical support to clients' customers, both remotely and on-site. This role requires proactive and reactive onsite management, as well as the resolution of customer equipment issues.

Key Responsibilities

  • Provide repair and maintenance to clients' systems located at customer sites.
  • Answer customer calls, communicate with customer sites, and provide remote support when necessary.
  • Identify parts needed for repairs and coordinate with internal departments for receipt of requested parts.
  • Proactively review customer issues and trends based on historical data to ensure uptime of the machine is maximized and customer concerns with product performance and safety are quickly communicated to the client and quickly resolved.
  • Assist in the development of service documentation, in conjunction with the in-house based team.
  • Assist in identification and development of Field Service tools and test equipment.
  • Assist in the training of further Support staff.
  • Self-monitor and regulate one's own schedule.
  • Responsible for understanding and satisfying the requirements for obtaining access to a client site (hospital, healthcare system, etc.).

Requirements

  • Bachelor's degree in engineering or equivalent in work experience.
  • At least 3 years of field support, engineering or manufacturing experience with high technology electrical/electronic products.
  • At least 3 years work experience with Medical Device manufacturer involving lasers and optics.
  • Hands-on experience with electronic test equipment.
  • Strong software skills (MS Office).
  • Excellent communication, organizational, problem-solving, and customer relations skills.
  • Ability to read and interpret documents such as Engineering drawings, specifications, and procedures.
  • The ability to travel domestically and internationally and work occasional weekends.

Benefits

  • Annual bonus opportunity.
  • Company matched 401(k) plan with eligibility day one and immediate vesting.
  • Employee Stock Purchase Plan (ESPP) and other company equity programs.
  • Employer-sponsored comprehensive health plans (medical/dental/vision).
  • Employer-paid insurance.
  • Voluntary life insurance.
  • Generous company vacation schedule.
  • Paid time off program.
  • Company-wide paid shutdown during the holidays.

  • Field Service Engineer

    4 weeks ago

    San Francisco, California, United States Vantage Specialty Chemicals Full time

    Job Title: Field Service EngineerVantage Specialty Chemicals is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. As a Field Service Engineer, you will play a key role in our sales team, working closely with customers to interpret their project requirements and...

  • Field Service Engineer

    2 weeks ago

    San Francisco, California, United States Volt Full time

    Job Title: Field Service EngineerVolt is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and troubleshooting complex robotic guided surgical systems.Key Responsibilities:Install and maintain robotic guided surgical systems at customer sitesTroubleshoot and...

  • Field Service Engineer

    2 weeks ago

    San Francisco, California, United States Volt Full time

    Job Title: Field Service EngineerVolt is seeking a skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, testing, and documenting complex robotic guided surgical systems.Key Responsibilities:Install and maintain robotic guided surgical systems at customer sites.Troubleshoot and...

  • Field Service Engineer

    2 weeks ago

    San Francisco, California, United States Grifols, S.A Full time

    Job Title: Field Service EngineerGrifols, S.A is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the San Francisco, CA area.Key Responsibilities:Provide technical support and maintenance services to customers in...

  • Field Service Engineer

    1 month ago

    San Francisco, California, United States Grifols Shared Services North America, Inc Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Grifols Shared Services North America, Inc. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the San Francisco area.Key ResponsibilitiesProvide technical support and maintenance services to...

  • Field Service Engineer

    2 weeks ago

    San Francisco, California, United States Grifols Shared Services North America, Inc Full time

    Job SummaryGrifols Shared Services North America, Inc is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance to our customers' equipment, ensuring optimal performance and reliability.Key ResponsibilitiesProvide on-site technical support and...

  • Field Service Engineer

    3 weeks ago

    San Francisco, California, United States Grifols Shared Services North America, Inc Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Grifols Shared Services North America, Inc. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the San Francisco area.Key ResponsibilitiesProvide technical support and maintenance services to...

  • Field Service Engineer

    1 month ago

    San Francisco, California, United States ONEIDA TOTAL INTEGRATED ENTERPRISES Full time

    Job Title: Mid-Level Field EngineerWe are seeking a highly motivated and experienced Mid-Level Field Engineer to join our team at Oneida Total Integrated Enterprises. As a key member of our engineering team, you will be responsible for providing technical support and services to our clients.Key Responsibilities:Provide technical support for all onsite IT...

  • Field Service Engineer

    3 days ago

    San Francisco, California, United States ONEIDA TOTAL INTEGRATED ENTERPRISES Full time

    Job Summary: We are seeking a highly motivated and experienced Field Service Engineer to join our team at Oneida Total Integrated Enterprises. As a Field Service Engineer, you will be responsible for providing technical support and services to our customers.Key Responsibilities:Consult with support teams, help desks, customers, and other technical staff in...

  • Field Service Engineer

    4 weeks ago

    San Francisco, California, United States Grifols Shared Services North America, Inc Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Grifols Shared Services North America, Inc. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers at their facilities and via remote access tools and telephone.Key ResponsibilitiesProvide technical...

  • Field Service Engineer

    2 weeks ago

    San Francisco, California, United States Diagnostica Stago Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Diagnostica Stago. As a Field Service Engineer, you will be responsible for installing, maintaining, and troubleshooting diagnostic equipment at customer sites.Key ResponsibilitiesInstall and maintain diagnostic equipment at customer sitesPerform troubleshooting and repair...

  • Field Service Engineer

    1 month ago

    San Francisco, California, United States Grifols Shared Services North America, Inc Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Grifols Shared Services North America, Inc. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the San Francisco area.Key ResponsibilitiesProvide technical support and maintenance services to...

  • Field Service Engineer

    2 weeks ago

    San Francisco, California, United States Eos Energy Enterprises Full time

    About the RoleThe Field Service Engineer will be responsible for ensuring the successful installation, commissioning, and operation of Eos energy storage systems in domestic and international locations.This role requires a strong technical background in electrical systems, with a focus on DC systems and battery management systems. The ideal candidate will...

  • Field Service Engineer

    1 week ago

    San Francisco, California, United States Grifols Shared Services North America, Inc Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our team at Grifols Shared Services North America, Inc. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the San Francisco, CA area.Key Responsibilities:Provide technical support and maintenance services...

  • Field Service Engineer II

    4 days ago

    San Francisco, California, United States AbD Serotec Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer II to join our team. As a Field Service Engineer II, you will be responsible for performing repairs, upgrades, and preventative maintenance on Bio-Rad's Clinical Diagnostics and Life Science instruments. You will travel to hospitals and laboratories throughout the Los Angeles, CA region,...

  • Field Service Engineer II

    4 days ago

    San Francisco, California, United States Leica Biosystems Full time

    Job SummaryLeica Biosystems is seeking a highly skilled Field Service Engineer II to join our team. As a Field Service Engineer II, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our medical devices and equipment.Key Responsibilities:Provide installation, maintenance, and repair services for our...

  • Field Service Engineer Specialist

    2 weeks ago

    San Francisco, California, United States Bio-Rad Laboratories Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer Specialist to join our team at Bio-Rad Laboratories. As a key member of our field service team, you will be responsible for providing technical support and repair services for our complex instrumentation and equipment.Key ResponsibilitiesProvide technical support and repair services for our...

  • Field Application Specialist

    3 weeks ago

    San Francisco, California, United States DISPENDIX GmbH Full time

    Job Title: Field Application Specialist & Field Service EngineerWe are seeking a highly skilled Field Application Specialist & Field Service Engineer to join our team at DISPENDIX GmbH. As a key member of our global applications team, you will be responsible for supporting our rapidly growing customer base with meaningful content and materials for our...

  • Field Service Engineer II

    4 weeks ago

    San Francisco, California, United States Danaher Corporation Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer II to join our team at Leica Biosystems. As a key member of our Service Organization, you will be responsible for providing technical support to our customers, ensuring the smooth operation of our medical devices and equipment.Key ResponsibilitiesProvide installation, maintenance, and repair...

  • Field Service Engineer II

    1 month ago

    San Francisco, California, United States Bio-Rad Laboratories Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer II to join our team at Bio-Rad Laboratories. As a key member of our Global Commercial Operations Group, you will be responsible for providing critical assistance and care to customers in the Los Angeles, CA region.Key ResponsibilitiesPerform repairs, upgrades, and preventative maintenance on...