Food and Beverage Operations Director

4 weeks ago

Oxford, United States Courtyard by Marriott - Oxford Full time
Director of Food and Beverage

Careers at Courtyard by Marriott - Oxford

We are seeking a highly skilled and experienced Director of Food and Beverage to join our team at Courtyard by Marriott - Oxford. As a key member of our hospitality management team, you will be responsible for directing and organizing the total operations of the food and beverage division to ensure exceptional quality, prompt and courteous service, efficient administration, and profitability in all outlets.

Key Responsibilities:

  • Plan, direct, and organize the activities of the Food & Beverage departments to maintain high standards of food and beverage quality, service, and marketing to maximize profits through outstanding customer service.
  • Coordinate efforts of the food and beverage departments to coincide with volumes in business generated by the Catering/Sales and Rooms Division, ensuring correct staffing levels for maximum profitability without sacrificing prompt and courteous service.
  • Establish, direct, and review performance standards in food preparation, purchasing, and production to ensure effective, controlled, and coordinated efforts are achieved.
  • Ensure proper staffing procedures to ensure the highest possible payroll productivity at the lowest possible costs in keeping with the standards of the management company.
  • Develop, institute, and coordinate promotional and operational efforts to maximize achievement of sales.
  • Handle or assist with any guest-related complaints, as well as coordinate the follow-up on those complaints.
  • Establish, direct, and review liquor procedures to ensure adequate security and accountability, presentation, and service performance.
  • Interview, train, supervise, counsel, schedule, and evaluate staff.
  • Assist in handling emergencies to protect our guests and associates, and preserve the building and its systems during the emergency.
  • Abide by Commonwealth Lodging policies and procedures, including Brand and Hotel policies and procedures.
  • Other duties as assigned.

Requirements:

  • 2 years of experience as a Director of Food & Beverage at a property with multiple outlets.
  • Experience implementing SOPs and standards around service and quality of food.
  • Understanding of revenues and financials, including P&L.
  • Proven ability to develop leaders and motivate a team.
  • Flexibility with respect to working days, early mornings, evenings, weekends, and holidays.
  • Ability to stand, sit, walk, bend, lift, and squat for extended periods of time.
  • Associate or bachelor's degree in Hotel & Restaurant Management, Business Administration, Finance, or related major preferred or the equivalent work experience.
  • Minimum of 2 years in a supervisory capacity within a hotel environment.
  • Must have good interpersonal skills with the ability to communicate effectively both verbally and in writing. Must be able to clearly articulate ideas to a diverse audience to include Guests, Associates, Management & Vendors.
  • Must be able to work a flexible schedule to meet hotel needs that include nights, weekends & holidays and be on-call as needed as the hotel operates 24 hours per day, non-stop year long.
  • Must be computer literate and possess a solid command of all Microsoft Office applications & brand systems.
  • Energetic, self-motivated leader with strong work ethic required.
  • Maintain an open-door policy.
  • Previous training in liquor, wine, and food service.

Work Environment:

Work environment - Sales office, banquet rooms, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.

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