Content Operations Specialist
7 days ago
iHerb is seeking a highly skilled Content Operations Associate to join our Marketing team. This is a remote role, with a preferred location in Southern California.
The ideal candidate will be responsible for developing, managing, and executing content across our digital platforms. This role will coordinate daily web content and ensure timely and up-to-date updates and promotions using iHerb's proprietary web and content management systems (CMS).
This position will communicate with various departments and handle special projects as assigned.
Key Responsibilities:- Support iHerb's multiple departments by managing all content updates for the global website
- Partner with the localization team to ensure content is translated into all 19+ languages the website is available in
- Set up global and regional promotions across all platforms, including iHerb's app
- Improve internal efficiency by proactively developing new processes for optimized workflow
- Become an expert in functionality and features of iHerb internal tools and backend logic
- Partner with the Business Product Technology team to provide feedback and suggestions to improve internal tools for maximum efficiency
- Work cross-functionally with Digital Experience, Customer Experience, and other teams to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy
- Manage various websites, including core, Careers, and HR website
- Document changes to internal tools and processes when new features are introduced to the team
- Strong oral and written communication skills
- Computer literate
- Attention to detail and accuracy
- Detailed and meticulous with great follow-through
- Ability to manage multiple tasks simultaneously
- Able to handle deadline-driven pressure
- Team Player
- HTML, CSS (required)
- Basic knowledge of Shopify and/or WordPress is preferred
- Basic knowledge of Javascript/JSON is preferred
- Familiarity with SEO principles and best practices
- Knowledge of Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) and project management tools such as Asana preferred
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
- Generally requires a minimum of one (1) to three (3) years' related experience
- Bachelor's Degree in Marketing preferred, or a combination of education and equivalent work experience
iHerb offers a comprehensive benefits package, including medical, dental, vision, and basic life insurance programs, as well as a 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company's policies. Employees will enjoy paid holidays throughout the calendar year.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
For more information on iHerb benefits, visit https://www.iherb.com/benefits.
About iHerb:iHerb is on a mission to make health and wellness accessible to all. We offer Earth's best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We're the world's largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we've been making it simple for people all over the world to purchase the highest quality products.
From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day.
Our 5 Shared Values:- Focus on the Customer
- Empower Our People
- Be Entrepreneurial & Pivot Quickly
- Embrace Diversity & Inclusion
- Strive for Simplicity
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