Assistant General Manager

2 days ago

Seattle, Washington, United States iFLY World Full time

Job Summary

iFLY World is seeking an experienced Assistant General Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing daily operations, driving revenue growth, and controlling expenses.

Key Responsibilities

  • Oversee all daily operations, ensuring maximum efficiency and productivity.
  • Develop and implement strategies to drive revenue growth and control expenses.
  • Directly supervise a high-energy customer service and flight instructor team, providing guidance and support to ensure exceptional customer experiences.
  • Collaborate with the group sales team to maximize revenue segments and drive sales growth.
  • Assist in short- and long-term sales and hyper-local marketing strategies to drive sales and guest volume.
  • Own and manage daily staff schedules to maximize operational efficiencies.
  • Think strategically to solve complex issues and solve daily operational challenges.
  • Monitor flight manifest time inventory to ensure maximum occupancy is achieved.
  • Hire, onboard, and train a world-class team.
  • Prepare effective feedback, and performance manage with team member reviews, recognition, and disciplinary actions.
  • Develop and execute a succession plan for the tunnels future staffing needs.
  • Execute one-on-one performance development meetings with each team member at minimum once a quarter.
  • Responsible for managing inventory control, vendor management, merchandise, and supply fulfillment.
  • Ability to maintain facilities, both routine maintenance and unexpected repairs.
  • Mitigate safety risks in a timely manner and follow all iFLY safety policies.
  • Manage and maintain financial reporting to set daily, weekly, and monthly revenue and profit goals.
  • Ensure company break compliance for hourly team members.
  • Ensure that timesheets are audited and approved daily.
  • Execute proper cash management and deposit controls in adherence to company policy.

Requirements

  • 2-5 years of proven experience in a relevant field.
  • Strong decision-making capabilities.
  • Above-average communication, collaboration, and delegation skills.
  • Proven ability to develop and maintain financial plans.
  • Strong professional demeanor.
  • Ability to motivate and lead people, and hold team members accountable.
  • Strong working knowledge of operational procedures.
  • Bachelor's degree in business management or related field.

Why iFLY World?

iFLY World is a values-driven company that strives for excellence. We value honesty, integrity, loyalty, generosity, tolerance, compassion, confidence, humility, and inclusion. We respect, know, trust, and value each other, putting people before process and process before results. We think like champions, and we are internally driven to learn and improve. We view problems as opportunities, taking responsibility and welcoming change.

iFLY World's Mission

To deliver the dream of flight to everyone.

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