Service Advisor
3 weeks ago
We are seeking a skilled Service Advisor to join our team at Standard Motor LLC. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our guests have a positive experience in our service department.
Key Responsibilities:
- Welcome and assist customers as they arrive in the service drive.
- Communicate effectively with customers to discuss vehicle concerns and provide tailored solutions.
- Prepare and manage detailed repair orders, noting specific customer concerns.
- Keep customers informed of repair progress and handle any changes.
- Maintain high Customer Service Index Scores and resolve complaints professionally.
- Schedule appointments and ensure an efficient, organized workflow.
Requirements:
- High school diploma or GED required.
- Prior experience as a Service Advisor preferred.
- Excellent communication, customer service, organizational, and negotiation skills.
- Strong computer and phone skills.
- Ability to use common sense to follow instructions.
- Maintain a professional appearance and work ethic.
- Excellent driving record required.
About Us:
Standard Motor LLC is dedicated to fostering a supportive and inclusive work environment. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status, or disability.
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