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Account Management Specialist

2 months ago

Memphis, Tennessee, United States EnerSys Full time
Company Overview:

EnerSys stands as the premier provider of stored energy solutions tailored for industrial applications. With a robust network of over thirty manufacturing and assembly facilities globally, we serve more than 10,000 clients across 100+ countries. Our global headquarters is situated in Reading, PA, USA, complemented by regional offices in Europe and Asia.

We enhance our extensive portfolio of Motive Power and Energy Systems with a comprehensive suite of integrated services and systems.

With a century of expertise in battery technology, EnerSys is your ultimate partner for stored DC power products.


Employee Benefits:

We offer a range of benefits including life insurance, short and long-term disability coverage, tuition reimbursement, flexible spending accounts, and an employee stock purchase plan. Additionally, we provide a 401K plan to support your financial future.


Company Culture:

At EnerSys, we are committed to excellence in all our endeavors through innovative technology. We prioritize building enduring relationships with our stakeholders, colleagues, and customers. Our culture promotes teamwork, engagement, and the continuous development of our employees' skills through appropriate training.


Compensation:

The compensation range for this position is between $46,400 and $57,900. Actual compensation may vary based on the applicant's experience, educational background, skill set, and location.


Job Purpose:

The Sales Coordinator will be responsible for managing and executing administrative and supportive activities related to accounts, sales, and service operations. This role involves addressing customer inquiries, complaints, and requests in alignment with company policies to support the unit's commercial objectives and enhance customer satisfaction.


Key Responsibilities:
  • Input inventory receipts and shipments into the computer system and participate in biannual physical inventory, including reconciliation.
  • Manage sales orders by entering them as quotes, providing order status updates, scheduled ship dates, actual ship dates, pro numbers, and proof of delivery.
  • Assist in resolving order-related issues effectively.
  • Coordinate service and installation for stationary products, manage freight damage, product returns, credits, and parts shortages, and collaborate with Customer Service Specialists to achieve resolutions.
  • Adhere to ISO procedures, maintain document control, and provide general administrative support.
  • Monitor and escalate corrective actions within agreed timeframes; address and resolve anomalies and concerns promptly, particularly those affecting KPIs.
  • Oversee enhancements to operational functions to boost effectiveness, efficiency, coordination, and communication across departments.
  • Engage with Forwarder Shipping Agents to complete customs declarations for export products.
  • Ensure customs clearance for imported materials and equipment.
  • Coordinate with the Commodity Inspection Bureau for the inspection of export products.
  • Perform other duties as assigned.

Qualifications:

Minimum Qualifications:
- High School Diploma or equivalent
- 2-4 years of experience in customer service
- Proficiency in Microsoft Office

Preferred Qualifications:
- Bachelor's Degree in Business or a related field


Work Environment:

This position is office-based with minimal physical demands. Candidates should be able to frequently bend, twist, reach, stoop, kneel, or crouch.


EnerSys is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.