Financial Operations Specialist

2 weeks ago


Memphis, Tennessee, United States Bancruft Property Management Full time
Job Summary

Bancruft Property Management is seeking a highly skilled Financial Operations Specialist to support the company's financial goals related to onsite operations. This role will be responsible for completing accounting, bookkeeping, and other financial responsibilities related to assigned portfolios of communities.

Key Responsibilities
  1. Financial Operations: Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.
  2. Expense Management: Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes.
  3. Resident and Vendor Communication: Communicates with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforces lease contracts to maximize revenue.
  4. Financial Closeout and Payables: Follows the company's established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation, and ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.
  5. Utility Billing and Discrepancies: Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.
  6. Administrative Support: Assists with administrative paperwork within the resident lifecycle, including move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
  7. Resident Satisfaction and Retention: Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address resident account-related issues.
Benefits
  • Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
  • Generous Paid Time off, including 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays.
  • 20-40% housing discount at Greystar-managed communities for onsite team members.
  • 6-Week Paid Sabbatical after 10 years of service.
  • 401(k) with Company Match up to 6% of pay after 6 months of service.
  • Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000.
  • Employee Assistance Program.
  • Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
  • Charitable giving program and benefits.


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