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Customer Service Representative/Account Manager
2 months ago
Job Summary:
We are seeking a highly motivated and organized Customer Service Representative/Account Management professional to join our team at Graphic Packaging International. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and account management to our external customers.
Key Responsibilities:
- Provide accurate and timely communication to internal and external customers on order fulfillment and account management
- Manage order and inventory levels based on forecast and other modeling
- Ensure on-time and in-full shipments to meet customer expectations
- Develop and execute project management plans for external customers to drive business growth
- Achieve cash flow goals associated with customer accounts, including accounts receivable and working capital management
- Participate in Lean Sigma projects and deploy continuous improvement initiatives to drive process efficiency
- Build and maintain strong relationships with internal and external customer contacts
- Liaise between Graphic Packaging International and customers on all aspects of account management
Requirements:
- 2-5 years of work experience in customer service and account management
- Four-year degree in a relevant field of study or compensatory work experience
- Solid understanding of customer account management and general knowledge of ERP business applications (SAP preferred)
- High degree of organization and attention to detail, with successful time management and prioritization skills
- Effective written and oral communication skills, with proficiency in Microsoft Office
About Graphic Packaging International:
Graphic Packaging International is a leader in the food and beverage packaging industry, with over $4 billion in annual sales. We are committed to providing consumer packaging that makes a world of difference and strive to be an environmentally responsible leader in our industry and in the communities where we operate.
Why Join Our Team:
At Graphic Packaging International, we offer a dynamic and collaborative work environment, with opportunities for professional growth and development. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward our talented employees.
