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Customer Service Representative

2 months ago

Frisco, Texas, United States Rockler Woodworking and Hardware Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Frisco, TX location. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and driving sales growth through effective product recommendations and promotions.

Responsibilities:

  • Welcoming and engaging with customers as they enter the store
  • Assessing customers' needs and suggesting solutions to their problems
  • Working with cash registers and processing payments
  • Recommending the best products to customers
  • Cleaning and restocking the store throughout the day
  • Ability to be a keyholder

Requirements:

  • Energetic, self-motivated, listening and communication skills, bilingual a plus
  • Must be able to stand for long periods of time; ability to lift up to 50 lbs. and safely participate in team lifting
  • Ability to network and build relationships with customers
  • Problem-solving and resolution skills
  • Flexibility to work a 5-day retail schedule (9:00a.m.- 7:00p.m M-Sat and 11:00a.m. -4: 00p.m for Full Time or Part Time), and designated holidays
  • Previous sales experience in retail sales environment is a plus, but not required

The Benefits and Perks:

  • We offer competitive Health, Dental and Vision benefits for those eligible
  • Life insurance - Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance if desired
  • 401(k) Profit Sharing Plan along with company match
  • Fulltime are eligible for Paid Vacation, Sick and Float days
  • The flexibility of working a Retail Schedule (weekends, evenings & holidays)
  • Retail Incentive Plan
  • Excellent Employee Discount
  • Employee Assistance Program
  • And much more

About Rockler Woodworking and Hardware:

Rockler Woodworking and Hardware is a family-owned business that helps woodworkers and do-it-yourselfers create amazing projects out of wood through innovative products, education and advice. We are committed to providing exceptional customer service and creating a positive work environment for our employees.