Customer Service Ambassador
5 days ago
About the Role:
The Client Service Representative serves as the face of the hospital, and is the first point of contact for all pet owners, patients and referring veterinarians. This role is crucial in keeping the hospital running smoothly.
Key Responsibilities:
- Answering incoming calls and placing outbound calls to clients and referring veterinarians
- Greeting and checking-in patients upon arrival at the hospital
- Facilitating hospital communications, acting as a liaison between clients and medical staff
- Managing medical records, reports, and related correspondence
- Discussing fees and estimates with pet owners, and processing payment transactions
- Maintaining a clean and welcoming environment within the hospital
Schedule:
Full-time position with some flexibility in scheduling. Shift details include:
- Shift time: 2:00pm-12:00am and/or 4:00pm-12:00am
- Alternating weekends and holidays are required
Requirements:
- Superior customer service abilities
- Excellent written and verbal communication skills
- Working knowledge of computers and multi-line phone systems
- High level of professionalism and discretion in dealing with sensitive patient situations
- Sound decision making and multi-tasking abilities
- Prior experience in customer service is required; prior experience in a veterinary setting is strongly preferred
About VCA Animal Hospitals:
VCA Animal Hospitals is a leading provider of veterinary care in the United States. Our hospitals are dedicated to providing the highest quality care to our patients and their owners.
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