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Customer Service Representative
2 months ago
Windy City Motorcycle Company is a dynamic organization setting the pace in the motorcycle industry. With a strong presence in the market, we are a company by riders for riders. We are committed to delivering exceptional experiences to our employees, our customers, and our communities.
Benefits
• Comprehensive Health Plan
• Dental Plan
• Vision Plan
• Life Insurance
• 401k Plan with company match
• Paid Time Off
• Business casual dress code
• A fun and dynamic work environment
Major Duties & Responsibilities:
• Model superior customer service to all of our customers.
• Greet customers immediately, in a courteous and friendly manner.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
• Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
• Notify customers when special orders or back-ordered items are received.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
• Be an ambassador for the company and the Harley-Davidson Brand.
Retail Sales of Motor Clothes and General Merchandise
• Provide prompt and accurate service at cash register.
• Assist Motor Clothes Manager with attaining retail sales plan in Motor Clothes & General Merchandise.
• Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Assist with set-up, organization, and staging of special events such as Open Houses, HOG activities, fashion shows, etc.
• Create well-organized presentations, which appeal to our customers.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously maintain showroom product availability by stocking shelves and displays.
• Maintain update customer mailing lists.
• Attend training sessions to keep current with merchandising & inventory control issues.
Requirements
• Must have ability to get along with broad customer base.
• Schooling or experience in merchandising and retail sales preferred.
• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
