Customer Service Ambassador

2 months ago


Milwaukee, Wisconsin, United States Planet Fitness Full time

About Us

At Planet Fitness, we strive to create a culture that empowers individuals to live a healthy lifestyle. Our goal is to support our members and employees in reaching their full potential.

Job Summary

We are seeking a high-energy individual with a passion for helping others and a drive to succeed to join our team as a Member Services Representative. This role is responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Key Responsibilities

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk-related activities, including:
  • Assist with new member sign-ups.
  • Take prospective members on tours of the facility.
  • Facilitate updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.

Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.
  • Strong listening skills, with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions, using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Must be able to frequently bend, reach, and kneel to complete cleaning tasks.
  • Will occasionally encounter cleaning chemicals during shift.

Benefits

  • Potential for up to three raises per year.
  • Great career advancement opportunities.
  • Insurance benefits for full-time staff.
  • 401k benefits based on eligibility.


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