Customer Service Representative

1 week ago


Nederland, Texas, United States MCT Credit Union Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at MCT Credit Union. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our financial transactions.

About the Role

  • This is a full-time position that requires a high school graduate or equivalent with six months of cash handling experience preferred.
  • You will be working in a fast-paced environment where attention to detail and excellent communication skills are essential.
  • Your primary responsibility will be to handle various financial transactions, including receiving share deposits, loan payments, and processing cash advances.
  • You will also be responsible for verifying transactions, monitoring deposit amounts, and examining documents for endorsement and negotiability.
  • In addition, you will represent the credit union in a courteous and professional manner, establishing and maintaining effective business relations with members.
  • Your role will involve ensuring that members' requests and questions are promptly resolved, while maintaining the privacy of their account information.

Key Responsibilities

  1. Provide exceptional customer service to members, responding to their inquiries and resolving any issues in a timely and professional manner.
  2. Process financial transactions, including share deposits, loan payments, and cash advances, accurately and efficiently.
  3. Verify transactions, monitor deposit amounts, and examine documents for endorsement and negotiability to prevent errors and ensure accuracy.
  4. Represent the credit union in a courteous and professional manner, adhering to our values and standards.
  5. Maintain accurate records and reports, ensuring compliance with regulatory requirements and internal policies.

Requirements

  • High school graduate or equivalent.
  • Six months of cash handling experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic math skills and ability to operate related computer applications and business equipment.

Salary Information

The estimated salary for this position is $35,000 - $45,000 per year, depending on experience and qualifications. This salary range is based on industry standards and reflects the level of responsibility and expertise required for this role.

Benefits

  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Retirement savings plan, including 401(k) matching.
  • Paid time off, including vacation and sick leave.
  • Opportunities for professional development and advancement within the organization.


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