Guest Service Representative

7 hours ago


Coldwater, Ohio, United States Hyatt House White Plains Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at Hyatt House White Plains. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and requests in a timely manner.
  • Register and assign guests to hotel rooms, ensuring accuracy and efficiency.
  • Process payments and handle guest transactions, maintaining a high level of accuracy and attention to detail.
  • Respond to guest complaints and concerns, escalating issues to management as necessary.
  • Assist with luggage handling and provide general support to guests during their stay.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience or equivalent training preferred.
  • Knowledge of PMS systems a plus.
Work Environment

Our hotel is located in the Westchester Corporate Park, offering easy access to local attractions and New York City. As a Guest Service Agent, you will work in a fast-paced environment, interacting with guests and colleagues to ensure a seamless and enjoyable experience.

We are an equal-opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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