Hostess/Host

4 weeks ago

Chicago, Illinois, United States Crescent Hotels and Resorts Full time

About the Role:

We are seeking a highly skilled and friendly Host/Hostess to join our team at Crescent Hotels and Resorts. As a Host/Hostess, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay with us.

Key Responsibilities:

  • Meet and greet guests as they arrive, offer a choice of seating, and escort them to their table and present the menu.
  • Read, maintain, and make daily entries in the log book to coordinate communication between shifts and management.
  • Maintain proper set-up of the dining room.
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.

Requirements:

  • Ability to communicate in English.
  • Self-starting personality with an even disposition.
  • Maintain a professional appearance and manner at all times.
  • Ability to communicate well with guests.
  • Ability to move throughout a crowded room to seat guests.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.

What We Offer:

  • An exceptional benefit plan for associates and family members, including medical, dental, vision, short-term and long-term disability, life insurance, and flexible spending account.
  • 401K matching program.
  • Discounts with our Crescent managed properties in North America for you and your family members, along with Hyatt Branded Hotel Associate Discounts.
  • Employee Assistance Program.

Equal Opportunity Employer:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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