Adorn Bar Host/ess

5 days ago

Chicago, Illinois, United States Four Seasons Hotels Limited Full time
About Four Seasons Hotel Chicago

Four Seasons Hotel Chicago is a world-renowned luxury hotel located in the heart of the city. We are a team of passionate and dedicated individuals who strive to provide exceptional guest experiences. Our hotel features 345 elegant guest rooms and suites, a luxury spa, and a vibrant hub of culture, style, and energy.

About the Role

We are seeking a highly skilled and experienced Adorn Bar & Restaurant Host/ess to join our team. As a Host/ess, you will be responsible for ensuring a positive experience for our guests through exceptional service and attention to detail. You will be the first point of contact for our guests and will be responsible for managing the reception area and entrance, as well as providing guidance and support to our servers and management team.

Key Responsibilities
  • Maintain the reception area and entrance in all aspects of stocking and cleanliness
  • Retain all assigned wardrobe in accordance with established standards and uniform guidelines
  • Work in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times
  • Perform all assigned duties as detailed in your opening, afternoon, and closing checklists
  • Distribute server's slips (guest notes) and ensure any updates are given to servers and management promptly
  • Check the blocking sheet to identify all regulars and VIP guests
  • Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable
  • Answer calls promptly to maximize the restaurant's capacity
  • Try to accommodate regulars and reservation requests of concierges
  • Utilize all tables to achieve higher turnaround of guests
  • Work closely with concierges and other agents to increase guest satisfaction
  • Assume all other responsibility relating to operational items at the reception desk
  • Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner
  • Update all operational telephone numbers as needed
  • Attend training sessions and read training notes to improve your knowledge
  • Give constant feedback to managers regarding our guests' satisfaction
  • Be fully conversant with every aspect of Four Seasons emergency procedures
  • Be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all operational equipment
  • Complete any other task as assigned by management
Preferred Qualifications and Skills
  • Candidate must be fluent in English, both verbal and written
  • Knowledge and ability to operate various electronic systems
  • Service Passion for Luxury Hospitality
  • Requires attention to detail and problem-solving skills
  • Previous work experience in a free-standing Restaurant/Bar strongly preferred
Benefits of Working at Four Seasons
  • Energizing Employee Culture where you are encouraged to be your true self
  • Comprehensive learning and development programs to help you master your craft
  • Competitive wages and benefits (Medical, Dental, Vision, and Retirement Plan) as well as Paid Time Off & Holiday Pay
  • 401(k) Retirement Plan including Employer Matching Program
  • Inclusive and diverse employee engagement & recognition events all year-round
  • Exclusive discount and travel programs with Four Seasons
  • Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
  • And so much more

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