Restaurant Operations Manager
3 weeks ago
Job Summary:
The Assistant General Manager is a key member of our restaurant team, responsible for ensuring seamless store operations and delivering exceptional guest experiences. This role requires a strong leader who can motivate and develop team members, drive sales growth, and maintain high standards of quality and cleanliness.
Key Responsibilities:
- Lead by example, demonstrating a commitment to our company values and a passion for delivering outstanding guest service.
- Assist with achieving budgeted financial goals, including income, sales, and cost management.
- Develop and implement strategies to improve productivity, sales, and team member engagement.
- Maintain inventory levels, manage purchasing and receiving, and ensure accurate cash handling and deposits.
- Coordinate special events, large parties, and banquets, and implement store promotions to drive sales.
- Monitor and maintain high standards of sanitation and cleanliness, and conduct performance appraisals for team members.
- Supervise the repair and maintenance of the store, and report and address safety concerns.
- Provide timely feedback to the General Manager regarding service failures or guest needs.
Requirements:
- High school diploma or equivalent required; bachelor's degree a plus.
- Minimum 3-5 years of restaurant experience, with a strong background in leadership and operations.
- Excellent communication and interpersonal skills, with the ability to read, write, and speak English fluently.
- Ability to work varied hours, including holidays and weekends, and to rotate to other locations as needed.
Physical Demands:
The Assistant General Manager must be able to stand, reach, bend, kneel, stoop, climb, and move about the facility, with the ability to lift, move, or handle goods weighing up to 80 pounds. Regularly standing for approximately 90% of the workday is required.
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