Claims Support Professional

5 days ago


West Covina, California, United States Isabel Valdovinos-Farmers Insurance Agency Full time
Unlock Your Potential as a Customer Service Representative

We are seeking a talented and customer-focused individual to join our team at Isabel Valdovinos-Farmers Insurance Agency in West Covina, California. As a Full-Time Customer Service Representative, you will be responsible for delivering exceptional customer service to our clients, addressing their queries, and meeting their needs.

This is a fantastic opportunity to develop your skills and advance your career in a dynamic and supportive environment. You will work closely with our team to ensure that our customers receive outstanding service and support.


About the Job

We offer an hourly base salary of $19-$24 based on experience, comprehensive training, and a Monday-to-Friday schedule.


Responsibilities
  • Provide exceptional customer service and support to our clients.
  • Answer phone calls promptly and efficiently.
  • Process policy changes and resolve customer complaints effectively.
  • Verify customer information and update records as necessary.
  • Handle claim calls and provide timely follow-up.
  • Treat each customer interaction as a valuable opportunity to upsell and cross-sell products.


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