Customer Support Specialist

4 days ago


West Covina, California, United States Optum Full time

Optum is a global healthcare organization that provides innovative care solutions to improve the lives of millions. Our team is dedicated to delivering exceptional service and support to our customers, and we are seeking a highly skilled Career Description: Customer Service Representative to join our dynamic team.

This role is an exciting opportunity to make a real difference in people's lives by providing timely and effective support to our customers. As a Customer Service Representative, you will be responsible for handling inbound and outbound calls, responding to customer inquiries, and resolving issues in a professional and courteous manner.

We offer a comprehensive training program to help you develop the skills and knowledge needed to succeed in this role. Our training includes classroom instruction, hands-on practice, and ongoing coaching and feedback. Upon completion of training, you will be assigned to a team and work closely with your colleagues to provide seamless support to our customers.

The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Handle inbound and outbound calls from customers
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to provide seamless support to customers

Required Qualifications:

  • High school diploma or equivalent required
  • 1+ year of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

Preferred Qualifications:

  • Prior healthcare experience a plus
  • Bilingual fluency in English/Spanish a plus

Estimated Salary Range: $16.00 - $28.27 per hour, depending on location and experience. UnitedHealth Group offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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