Automotive Store Manager

4 weeks ago

Newton, Massachusetts, United States Monro, Inc. Full time
Job Description

The Store Manager is responsible for providing daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for providing the day-to-day leadership to the store and teammates, including selecting, coaching, and developing store teammates.

Key Responsibilities:
  • Develop sales and technical teammates to produce a consistent 5-star Guest experience.
  • Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products, and the automotive industry.
  • Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
  • Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
  • Provide direction and oversight to other technicians and assist where needed with services/repairs.
  • Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
  • Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
  • Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
  • Audit courtesy inspections performed by teammates.
  • Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
  • Schedule guest appointments and assign teammates according to their skill level for and timely completion of vehicle services/repairs.
  • Achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions.
  • Attend to all guest needs in areas of sales, service, complaints, and adjustments.
  • Build guest relationships to maximize customer satisfaction, loyalty, and retention.
  • Assist teammates in conveying repair and service needs to guests.
  • Understand and adhere to company policies and procedures, Governmental standards including environment codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
  • Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
  • Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
  • Perform other duties as assigned and required.
Requirements:
  • High School Diploma or equivalent.
  • Demonstrated leadership experience in a retail/sales environment.
  • Proven ability to manage, drive, and deliver financial results while controlling costs.
  • Ability to influence and motivate a team to achieve set goals and objectives.
  • Ability to problem solve, manage inventory, merchandising, and customer service.
  • Communications skills to effectively communicate with teammates and guests.
  • Complete all Monro required training with the guidelines and timing provided.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR)
Benefits:
  • Performance-based incentives.
  • Paid vacation and holidays.
  • Reimbursement for ASE Certifications.
  • Reimbursement for State Inspection Licenses, where applicable.
  • 401k eligibility immediately upon hire.
  • Direct Deposit.
  • Employee Discounts.
  • Healthcare, Vision, and Dental.
  • Employee Access Perks.
  • Career Advancement Opportunities.

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