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Automotive Customer Service Specialist

2 months ago

Kenosha, Wisconsin, United States Kenosha Toyota Full time
Join Our Team at Kenosha Toyota

At Kenosha Toyota, our greatest asset is our people. We have established a modern, cutting-edge facility designed to support our team of automotive professionals and enthusiasts. We are excited to cultivate a welcoming, family-oriented culture where our leaders exemplify the values we cherish. Our commitment to ongoing training across all departments ensures that our team members are equipped with the necessary skills to excel in their roles. As part of the greater Rydell Company family, we offer clear career development paths to transform your position into a fulfilling career.

Role Overview:
As an Automotive Customer Service Specialist, you will be the face of our service department, responsible for delivering an exceptional experience to our customers. You will be the initial point of contact, knowledgeable about our product offerings, inventory management, technician scheduling, and customer relations. From welcoming vehicle owners upon arrival to guiding them through the repair process, our specialists are dedicated professionals who take pride in assisting others.

What We Offer:
  • Opportunities for internal advancement
  • Continuous mentorship and support
  • Collaborative team meetings
  • Transparent communication
  • Comprehensive medical and dental benefits
  • Vision coverage
  • Life insurance options
  • 401K retirement plan
  • Paid training programs
  • Employee discounts on services and products
Key Responsibilities:
  • Manage the flow of the service drive, ensuring customers receive timely, courteous, and effective assistance.
  • Take charge of the customer experience by completing additional tasks that leave a positive impression.
  • Provide exceptional support for all customer inquiries, whether in person or via phone, ensuring no customer feels neglected.
  • Maximize the daily scheduling of technicians' time to serve customers efficiently.
  • Effectively allocate work among technicians to optimize service delivery.
Qualifications:
  • Organized and approachable demeanor
  • Proven leadership abilities
  • Strong time management skills
  • Excellent communication skills with customers
  • Professional appearance and grooming
  • Valid driver's license with a clean driving record
  • Willingness to undergo a pre-employment background check and drug screening
We are proud to be an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are dedicated to maintaining a safe, drug-free workplace.